Last updated: 3 November 2026
This policy explains how to cancel a booking with Kreation Hotels Colombo and when a refund is given. The conditions of your own rate are shown when you book and in your confirmation; if they differ from this page, your confirmation applies.
How to cancel
Use the link in your booking confirmation, or email kreationhotels@gmail.com or call 0112301737 with your booking number.
Cancellation conditions
- Flexible: Free cancellation until 48 hours before arrival. After that, the first night is charged.
- Non-refundable: Paid in full at booking. No refund on cancellation or no-show.
Refunds
- If you cancel within the free cancellation period, any amount you paid in advance is refunded in full, to the card or account you paid with.
- If a cancellation charge applies, we refund what you paid minus that charge.
- Non-refundable rates are not refunded if you cancel or do not arrive.
- Refunds are usually made within 7 working days of the cancellation. Your bank may take a few more days to show the money in your account.
Changes to your stay
Changing your dates is treated as a new booking and depends on availability and the current price. Please contact us and we will do our best to help.
Leaving early
If you leave before your booked check-out date, nights that are not used may still be charged, depending on your rate. Please let us know as early as possible.
If we have to cancel
In the rare case that we cannot provide your room, we will refund everything you paid in full, or offer you a similar room.
Contact
Kreation Hotels Colombo, No.5, Palmyrah Avenue., Colombo 03, Sri Lanka. Email kreationhotels@gmail.com or call 0112301737.